Last Updated: 30/01/2025
Your privacy is important to us. This Privacy Policy explains how Masala Marvel collects, uses, and protects your information when you visit our website www.masalamarvel.com (“Website”) or engage with our services.
1. Information We Collect
Masala Marvel may collect and process the following types of information:
A. Personal Information:
- Name, email address, phone number, and shipping address.
- Payment details (processed securely through third-party payment gateways).
- Account login credentials (if you create an account with us).
B. Non-Personal Information:
- IP address, browser type, and device information.
- Cookies and tracking technologies for analytics and user experience improvement.
- Website usage data such as pages visited and time spent on the website.
2. How We Use Your Information
Masala Marvel uses your data for the following purposes:
- To process and fulfill your orders.
- To improve our website, products, and customer experience.
- To send promotional offers, newsletters, or updates (if you opt-in).
- To respond to customer inquiries and provide support.
- To comply with legal obligations and prevent fraud.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
4. How We Share Your Information
Masala Marvel does not sell or rent your personal information. However, we may share your data with:
- Trusted third-party service providers (e.g., payment processors, delivery partners) to fulfill orders.
- Legal authorities when required by law.
- Marketing and advertising partners to provide personalized promotions (only if you consent).
5. Data Security
Masala Marvel implements industry-standard security measures to protect your information. However, no online transmission is 100% secure. We encourage you to use strong passwords and be cautious when sharing personal information.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data.
- Opt-out of marketing emails by clicking “Unsubscribe.”
- Request a copy of your stored data.
For any privacy-related requests, contact us at support@masalamarvel.com.
7. Third-Party Links
Our website may contain links to third-party sites. Masala Marvel is not responsible for their privacy practices. Please review their privacy policies before sharing personal data.
8. Return Policy
Masala Marvel strives to provide high-quality products. However, due to the nature of our Masala, Spices, Pulses, and Superfoods, we maintain a No Return Policy for all food-related items.
Exceptions:
- If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with images as proof.
- Refunds or replacements will be processed only if the issue is validated by our quality team.
- For non-food items, return eligibility will be mentioned on the product page.
To initiate a complaint, please reach out to support@masalamarvel.com or call us at +91 7874707247.
9. Changes to This Policy
Masala Marvel may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Masala Marvel
Address: 31/A, Avadh Arcade, Vadia, Amreli 365480, Gujarat, India
Phone: +91 7874707247
Email: support@masalamarvel.com
Website: www.masalamarvel.com