1. Policy Summary

At Masala Marvel, all products sold through our website are non-returnable and non-refundable. Please review your order carefully before confirming your purchase.

2. Why Non-Returnable?

  • We prioritize product freshness, quality, and safety, especially as many of our items are consumables (spices, superfoods, pulses, powders).
  • To maintain hygiene and comply with Food Safety Standards (FSSAI), returns or exchanges are not accepted.

3. Payment Methods

  • We accept payments only via Razorpay payment gateway.
  • We do not provide Cash on Delivery (COD) option.
  • Ensure your payment details are accurate before confirming your order.

4. Order Processing & Shipping

  • Once an order is placed and payment is successful, it will be processed immediately.
  • Estimated delivery time is 15-20 days from the date of order confirmation.
  • Minimum order quantity and available bottle/package sizes will be clearly mentioned on the product page.
  • Shipping charges and policies will be detailed during checkout.
  • Shipping costs are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence.
  • We will review and, if approved, arrange for a replacement or refund on a case-by-case basis.
  • Claims made after 48 hours will not be entertained.

6. Cancellation Policy

  • Orders can be canceled only before the dispatch.
  • Once the order is shipped, cancellation or modification requests will not be accepted.

7. Customer Support

  • For any questions, issues, or assistance, please reach out to our support team at:
    Email: support@masalamarvel.com
  • Our customer service team aims to respond within 24 hours.

8. Important Notes

We recommend ordering carefully and reading product descriptions fully before purchase.

Please ensure your delivery address and contact information are correct to avoid delivery issues.